Refund policy
AURAVOLIFESTYLE HUB RETURNS AND REFUND POLICIES;
At AURAVO LIFESTYLE we want every customer to be satisfied with their purchase. If you receive a damaged or incorrect watch or if you simply change your mind about your purchase you may request a return within 7 days of receiving your order subject to the conditions outlined below.
Return Period
Customers may request a return within 7 days of receiving their order.
To be eligible for a return the watch must be unused, unworn and in its original condition along with its original packaging and any accessories included with the order.
Change of Mind
We accept returns if a customer changes their mind about the purchase.
However the watch must be returned unused and unworn in its original condition and packaging.
Damaged or Defective Products
If your watch arrives damaged or defective please contact us as soon as possible after receiving your order.
After reviewing the issue AURAVO LIFESTYLE may offer a replacement or refund depending on the circumstances.
We may request photos or videos of the damaged or defective product to verify the issue and process your request.
Wrong Product Received
If you receive a watch that is different from the product you ordered please contact us within 7 days of delivery.
In such cases you may choose between:
- A replacement with the correct product or
- A refund.
Used or Worn Products
Returns will not be accepted for watches that have been used or worn.
The watch must be returned in its original condition. Any signs of use, wear, damage or alteration may make the product ineligible for return.
Return Shipping
For all eligible returns the return shipping cost will be the responsibility of AURAVO LIFESTYLE.
We will provide the customer with the necessary instructions for returning the product after the return request has been reviewed and approved.
Refunds
Once the returned product has been received and inspected we will confirm whether it meets our return requirements.
If the refund is approved customers may receive their refund through a local bank account in Pakistan.
Customers may be required to provide the necessary bank details to process the refund.
The time required for the refund to appear in the customers account may vary depending on the banking process.
Order Cancellation
If you wish to cancel your order please contact AURAVO LIFESTYLE as soon as possible.
Cancellation requests will be considered depending on the status of the order and whether it has already been dispatched.
Customer Support
Our customer support team is available 24/7 to assist you with your orders, returns, refunds, replacements or any other questions.
You can contact us at any time through the following channels:
Email: auravolifestyle@gmail.com
WhatsApp: 03130328215
Phone: 03130328215
Instagram: @auravolifestyle
Facebook: Auravo Lifestyle
We are always happy to assist our customers and provide support whenever needed.
Agreement
By placing an order with AURAVO LIFESTYLE, you acknowledge that you have read, understood and agreed to this Return and Refund Policy.
AURAVO LIFESTYLE - Quality Watches and Trusted Service.